While palm rejection is a core feature in DrawingApp, there might be times when it experiences glitches. Here are some steps to troubleshoot and potentially fix the issue:
Common Causes:
Device Compatibility: Ensure you're using a device and stylus combination that supports palm rejection.
Accidental Deactivation: Some styluses or devices might have palm rejection as an option that can be accidentally disabled. Explore your device settings or stylus controls to see if palm rejection is enabled.
Software Issues: Occasionally, app updates or software bugs can cause palm rejection issues. Make sure you're using the latest version of DrawingApp and consider restarting your device.
Troubleshooting Tips:
Clean Your Screen: A dirty or greasy screen can interfere with palm rejection. Use a microfiber cloth specifically designed for cleaning electronic devices to wipe your iPad screen thoroughly.
Adjust Your Grip: Experiment with how you hold your stylus and iPad. Avoid resting your palm directly on the screen while drawing, as this might be misinterpreted by the palm rejection technology.
Contact DrawingApp Support:
If none of the above solutions works, it's recommended to reach out to DrawingApp support for further assistance. They might require some additional information to diagnose the problem:
Device Model: Specify your iPad model (e.g., iPad Air 5, iPad Pro 12.9-inch).
Stylus: Mention the specific stylus you're using (e.g., Apple Pencil 2nd generation, third-party stylus brand and model).
Description: Briefly describe the palm rejection issue you're experiencing.
Video (Optional): If possible, consider recording a short video demonstrating the problem. This can be extremely helpful for support to visualize the issue.
Contact information for DrawingApp support:
Email: support@drawingapp.me