Absolutely! DrawingApp offers multiple ways to get support if you encounter any issues:

Contacting Support:

  1. In-App Support: 

    • Open DrawingApp and navigate to the "Settings" section.

    • Look for an option titled "FAQs & Support".

    • Within this section, you should find a "+ New Support Request". This will allow you to Submit a support ticket directly from the app.

  2. You can also reach us via email at: [email protected] 

Providing Helpful Information:

  • When contacting support, it's crucial to include details that will help them assist you efficiently. Here's what you can share:

    • Email: Your registered email address for verification.

    • Subject: Briefly describe your issue (e.g., "Unable to Save Artwork").

    • Message: A detailed explanation of the issue you are facing, including any steps you’ve already taken to try and resolve it.

    • Account Information (Optional): Include details such as your mobile model, OS version, username, or account ID, as this may help the support team understand your context better.

  • After filling out the details, tap the "Submit" button to send your request. You should receive a confirmation email shortly after.

Additional Information

For better troubleshooting, you can also attach:

  • Screenshots of the problem: Pictures of your screen can help us understand what’s going wrong.

  • Screen recordings: Short videos showing the issue can be very helpful, especially if it’s a complicated problem.

If you have any other questions or need further assistance, feel free to ask!