Absolutely! DrawingApp offers multiple ways to get support if you encounter any issues:
Contacting Support:
In-App Support:
Open DrawingApp and navigate to the "Settings" section.
Look for an option titled "FAQs & Support".
Within this section, you should find a "+ New Support Request". This will allow you to Submit a support ticket directly from the app.
You can also reach us via email at: support@drawingapp.me
Providing Helpful Information:
When contacting support, it's crucial to include details that will help them assist you efficiently. Here's what you can share:
Email: Your registered email address for verification.
Subject: Briefly describe your issue (e.g., "Unable to Save Artwork").
Message: A detailed explanation of the issue you are facing, including any steps you’ve already taken to try and resolve it.
Account Information (Optional): Include details such as your mobile model, OS version, username, or account ID, as this may help the support team understand your context better.
After filling out the details, tap the "Submit" button to send your request. You should receive a confirmation email shortly after.
Additional Information
For better troubleshooting, you can also attach:
Screenshots of the problem: Pictures of your screen can help us understand what’s going wrong.
Screen recordings: Short videos showing the issue can be very helpful, especially if it’s a complicated problem.
If you have any other questions or need further assistance, feel free to ask!